Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order. You can also use our live tracking portal by following this link:
Unfortunately, we cannot change the shipping address once an order has been placed. Please double-check your information carefully before confirming your purchase.
To ensure short delivery times, we ship packages as quickly as possible. Therefore, we cannot guarantee that orders can be changed or canceled. If in doubt, please contact our support: support@bmotion-sports.com
You can enter voucher codes at checkout.
All payments and credits are processed in the currency of the original purchase. We accept the following
payment methods:
- Credit card (VISA, MasterCard, American Express)
- PayPal
- Klarna (Pay now, Pay later)
- Apple Pay & Google Pay
- Online bank transfer (SOFORT)
Available payment methods may vary by country.
Will out-of-stock products be restocked?
Products from our collections are usually restocked. Subscribe to our newsletter to be notified. Alternatively, you can also have a "Back In Stock" alert sent to you. You can find a button on the product page.
Returns & Refunds
All items purchased online can be returned to our warehouse within 30 days. To return the item, please create a return label via our returns portal. This label must be included with the package so that we can assign the return to your order.
The cost of return shipping for purchased items is borne by the customer.
- All products must be returned within 30 days of delivery
- All products must be undamaged
Please contact our customer service for further assistance with returns or exchanges: support@bmotion-sports.com
If our quality department determines that the returned items meet the return conditions, you will receive a refund within 10-15 days. The refund will be issued via the original payment method. The refund does not include shipping costs.
Orders paid for with a gift card, e-gift card, or store credit will automatically be refunded as
store credit.
The return address is:
Bmotion GmbH
Güterbahnhofstraße 1
04319, Leipzig
Germany
If you have received a defective or incorrect item in your delivery, we will be happy to help you resolve the issue as quickly as possible. Please contact us at support@bmotion-sports.com. Send us photos and a description of the defect as well as your order number so we can find your order. We will get back to you as soon as possible and find a solution
Shipping
If an item is missing from your order, please contact us at support@bmotion-sports.com. Include your order number and a list of the missing items. We will investigate the issue and resolve it as quickly as possible by either shipping the missing items or offering an alternative solution. Thank you for your understanding and patience.
This means that your order has already been packed and is ready for shipment, but has either not yet been picked up by the shipping service provider or has not yet been scanned by them. The status is usually updated within 1-2 days. If the status does not change within 3 days, please contact support@bmotion-sports.com.
Status updates can sometimes take 1-2 days. If the status remains unchanged for more than 3 days, your package might have been lost by the shipping service provider. In such a case, we will initiate an investigation to locate the package. Most packages usually reappear. Please contact support@bmotion-sports.com for further assistance.
